Refund Policy
Last updated:
At Ramona Cosmetics , we are committed to providing our customers with high-quality serums that meet their skincare needs. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase.
- Return Period: You have [30/60/90] days from the date of purchase to initiate a return.
- Non-returnable items: Gift cards and any items marked as final sale cannot be returned.
2. Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, opened products, or any item not in its original condition).
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email address].
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email address] and send your item to: [physical address].
4. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.